Safeguarding

Call 999. Don't wait to report it to us first.

• You must be 16 or over. We check date of birth when an account is created, and under-16s can't sign up.
• 16 and 17 year olds can use BallFindr, because many players join adult and under-18 teams at that age.
• Players can't message other players. Messaging on BallFindr is only ever between a player and a club.
• Clubs are responsible for following their county FA's safeguarding rules for any player they recruit, including having a welfare officer where the FA requires one.

Every profile and every message has a Report button. You can report harassment or bullying, inappropriate or offensive content, spam, fake or misleading profiles, unwanted contact, or anything else that worries you.

• Reports go straight to the BallFindr team and are reviewed by an administrator.
• We keep a record of reported messages even if the sender deletes them, so a concern can still be looked into.
• We can restrict or remove accounts that break our Terms.
• You can also block someone, which stops them messaging you.

Email ballfindr@gmail.com with "Safeguarding" in the subject line (start an email). Tell us who it's about, what happened and when, and include screenshots if you have them. We treat safeguarding emails as a priority.

If a concern involves a club, coach or official in their football role, you can also report it to The FA or your county FA. You don't need to tell us first.

• The FA Safeguarding Team: 0800 169 1863 or Safeguarding@TheFA.com
• NSPCC Helpline (for adults worried about a young person): 0808 800 5000 or help@nspcc.org.uk
• Childline (for anyone under 19): 0800 1111

• Go to trials at a club's ground or training venue, not a private address.
• If you're under 18, tell a parent or guardian where you're going, and take someone with you if you can.
• Keep conversations in BallFindr until you're comfortable sharing other contact details.
• Be wary of anyone asking you for money to get a trial or a place in a team.
• If anything feels wrong, leave, and report it.

See our Terms & Conditions and Privacy Notice, or contact us.